Frequently Asked Questions
What makes Allen Home Rugs different from other rug brands?
Allen Home specializes in ethically handcrafted rugs made from premium natural fibers, offering luxury quality at affordable prices across the U.S.
Are your rugs handmade or machine-made?
We offer a curated collection of both handmade and machine-made rugs. Every rug's description clearly specifies its origin and craftsmanship.
Do you ship rugs across the United States?
Yes, we ship to all 50 states from our U.S.-based warehouses in New Jersey and Texas. Most orders are delivered within 3–5 business days.
How do I choose the right size rug for my space?
Use our rug size guide to match your room layout with the perfect rug dimensions — from small entryway rugs to oversized living room pieces.
What is your return policy if the rug doesn’t suit my space?
We accept returns within 14 days of delivery for damaged or defective rugs — we’ll cover the return shipping. If you're returning for any other reason (like style or size preferences), the customer is responsible for return shipping costs. Please ensure the rug is unused and in its original condition.
Are Allen Home Rugs pet- and kid-friendly?
Many of our rugs are designed with families in mind — stain-resistant, low-pile, and easy to clean. Look for "Family Friendly" on product pages.
How do I clean and maintain my rug?
Vacuum regularly and blot spills immediately. Detailed care instructions are provided with each rug or available in our Rug Care section.